Returns policy

Faulty goods

• If goods are faulty, tell us within 30 days of purchase.
• Tristar (UK) Ltd.will collect the goods from your delivery location, so there's no need to send them back yourself and no collection charge to you.
• Faulty or incorrectly supplied goods are replaced or refunded at our cost.
• To arrange a collection, contact us with your order number and a short description (photos help) using the details below.

Changed your mind?

• You can cancel within 14 days of receiving your goods (Consumer Contracts Regulations 2013), unless the goods are bespoke or made to your specification.
• Items must be returned unused and in their original packaging, at your own cost.
• Refunds go back to the original payment method within 14 days of us receiving the goods.

Damaged or missing on delivery

• Trade account customers should report any shortages or damaged goods within 48 hours of delivery.
• Everyone else should tell us as soon as possible. See Delivery information.

How to contact us about a return

Call us on (01438) 880178, 880862, 221 009 (accounts), email sales@tristarltd.co.uk or use our contact form. We're available Mon–Fri 8:30 am – 5:00 pm.

This summarises our returns process. Our full Terms & Conditions also apply.